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Support Desk

New case
A late fee that shouldn't have applied · refund readyJack Turner · booking 2047106877 · Tesla Model 3
approve the reply 41 m Your call
Cleaning fee · checking the return photosSarah Mitchell · booking 2049810
12 m On it
Charged more than the quoteSam Walker · booking 2049777
28 m On it
Late fee on a car returned on timeGrace Bailey · booking 2049740
44 m On it
Charged twice for a weekend bookingEmma Wilson · booking 2049921
just now On it
"Charged twice for fuel"Tom Ellis · booking 2049887
4 m On it
Done today
Phantom toll charge · €8 back to the customerApproved on the call
11:20 Done
Duplicate charge · €45 refundedApproved on the call
10:52 Done
"Where's my receipt" · resent, no refund neededClosed · handled another way
10:31 Done

Licence Check

New check
Licence won't validate · renewed card, old expiry on fileMia Clarke · wants the Mini on Friday
run the retest 32 m Your call
Overnight portal queue · five match the renewed-card patternSix validations · retest steps prepared
1 h On it
Checking the expiry against the renewal patternsBen R · WA licence
12 m On it
Reading the uploaded card detailsEmma S · renewal
25 m On it
Expiry check on a team-join applicationTom W · corporate team
38 m On it
Renewal photos uploadedEmma S · awaiting review
6 m On it
Done today
Cleared on the +12 months retestCallum B · booked the same morning
9:12 Done
Cleared on the +5 years retestAna P
8:40 Done
New valid-to date confirmed · clearedCustomer replied with the new card
7:55 Done
Refund warranted · €20

The €20 late fee was applied in error.

Jack returned the Tesla Model 3 at 3:42 PM on Sunday, well before the 6:00 PM booking end, so the delayed-return penalty shouldn't have been charged. The €140 weekend booking fee is correct and stays. Lanterne recommends refunding the €20 and has drafted the reply for you to relay on the call.

Booking read in MOQO Return confirmed 3:42 PM Playbook matched · first dispute, goodwill waive Under your €50 cap
What changes if you approve
Weekend booking€140 · stays
Late-return penalty€20→ waived
Jack pays€140
Draft reply · for you to relay

Hi Jack, I've had a proper look at your booking. You returned the Tesla at 3:42 PM on Sunday, well before your 6:00 PM end time, so that €20 late fee shouldn't have been there. I'm waiving it now; the €140 weekend booking stands. You'll see the €20 back on your card in a few days.

ADYour call, Adam

How Lanterne got here

  1. Read Adam's case note: "returned the Tesla early, still hit with a late fee."
    Pulled booking 2047106877 from MOQO: planned end 6:00 PM Sunday, actual return logged 3:42 PM.
    Compared the charge lines: weekend booking €140 is per the rate card; the €20 delayed-return penalty conflicts with the 3:42 PM return.
    Checked the front-line playbook: first dispute from this customer, goodwill-first applies, amount is under Adam's €50 authority.
    Receipt · what Lanterne read
    Booking
    2047106877
    Return logged
    Sun 3:42 PM (due 6:00 PM)
    Playbook rule
    Goodwill-first · cap €50
  2. Moving money and messaging the customer are yours. The decision is laid out above.
  3. Once you decide, Lanterne records what happened and who decided, and the case closes with a receipt.
Validation failed

Mia: licence validation failed

The saved licence details could not be validated. Check the current details, or ask Mia to confirm them.

Licence record read Expiry falls inside this month DoT check is yours to run · Lanterne can't do the lookup
Check the licence details
  1. Compare the saved number and expiry date with Mia’s current licence.
  2. Run the validation check in the provider’s system.
  3. Mark cleared only after validation passes. If details are missing, ask Mia to confirm them.
ADYour call, Adam· licences are advise-only, by the playbook.

Supporting details 2 steps

  1. Picked the failed validation off the portal queue: licence number, expiry, date of birth.
    The saved expiry date is this month. A renewed licence has not been confirmed.
    Checked the playbook: licences are never cleared by Lanterne; the retest guidance and the customer email are prepared instead.
  2. If a retest validates, mark Mia cleared. If details are missing, the drafted email asks Mia for the new valid-to date on her card.
Support Desk

New case

Helps to includeThe caller's nameA booking number or plateWhat they're seeing
Licence Check

New check

Helps to includeThe customer's nameThe licence numberWhat the validation said
Booked driver confirmed

Dan is the booked driver; the app lost sync with the car.

Dan Foster is standing at the Mini in Southgate with an active booking, and his app won't unlock it. The failed attempts in the log fit a sync error. The lock-then-unlock reset didn't take, so the remote unlock is staged. It is sent only when you approve, and the customer is waiting with the car.

Active booking matched Lock-then-unlock walked, no luck High urgency · caller waits with the car
ADYour call, Adam

How Lanterne got here

  1. Matched the caller to the active booking on the Mini at Southgate.
    The app log shows three failed unlocks in four minutes: the sync-error signature.
    Walked the playbook reset: press Lock first, then Unlock. It didn't take.
    Receipt · what Lanterne read
    Driver
    Dan Foster · booking active now
    Vehicle
    Mini · Southgate
    Playbook rule
    Approval-first · lockout, escalate if unfixed
  2. The unlock is staged, not sent. If it fails, the playbook says escalate; the case keeps its log.
Return verified

The car is back and checks out; the booking never closed.

Jules Bennett left the car in a basement car park, where it has no signal to close the booking on its own. The car reads locked, keys in, ignition off, right where he said he left it. The next driver's booking starts at 6 PM. Closing it frees the car; both customer messages are drafted.

Locked · keys in · ignition off No damage flags on the photos Next driver waiting · 6 PM booking
Draft to the waiting driver

Hi, good news: the car for your 6 PM booking is confirmed back and ready at the Southgate basement, level 2. The app will unlock it as usual from your start time.

ADYour call, Adam

How Lanterne got here

  1. Pulled Jules Bennett's booking: due back 1 PM, no close signal since.
    Checked the car remotely: locked, keys in, ignition off, parked at Southgate basement level 2.
    Read the return photos: no damage flags.
    Receipt · what Lanterne read
    Booking
    Jules Bennett · due back 1 PM
    Car state
    Locked · keys in · ignition off
    Next booking
    Today 6 PM
  2. Closing ends Jules's booking at the verified return time and frees the car for the 6 PM driver.
Needs repair · €340

Dent on rear-left panel requires repair.

QNB-517 has a dent on its rear-left panel. Southgate quoted €340 for Thursday at 09:00. The car is free until Monday.

Photos checked against the system's tag Car free until Monday 9:00 AM Thursday 09:00 held at Southgate Bodyshop €340 quote, under your €500 cap
If you approve
Next bookingMonday 9:00 AM · unaffected
Workshop slotThu 09:00 · Southgate Bodyshop
Repair drafted€340
Draft repair order · for you to approve

Repair order, Corsa QNB-517 (booking 2050231). Rear-left quarter panel: dent repair and respray. Southgate Bodyshop, Thursday 09:00. Quote €340. The car isn't booked again until Monday 9:00 AM.

ADYour call, Adam

Supporting details

  1. Read Marcus Webb's report and the three photos.
    Pulled the booking: the system had auto-tagged it a minor front-bumper scuff, low confidence.
    Compared the photos to the car's last clean set: it's a dent on the rear-left quarter panel, not the bumper.
    Checked the calendar: the Corsa is free until Monday, so Thursday works.
    Held Thursday 09:00 at Southgate Bodyshop, quote €340.
    Source records
    Booking
    2050231
    Check-in tag
    "Front bumper scuff" (auto, minor)
    Photo finding
    Rear-left quarter panel dent
    Next booking
    Monday 9:00 AM
  2. Approving books the Thursday slot and raises the repair order. Marcus isn't charged until the repair is confirmed.
  3. Once you decide, Lanterne raises the repair order, assigns a field task to bring the car in, and the case closes with a receipt.

Dispatch · Corsa QNB-517

Repair order · RO-3391
VehicleOpel Corsa QNB-517
Booking2050231
WorkshopSouthgate Bodyshop
SlotThursday · 09:00
Quote€340
Raised byLanterne · approved by Adam
Field task · dispatched by proximity
TaskTake the Corsa to Southgate, Thu 09:00
Assigned toPriya Shah
Distance2.4 km away · nearest available
StatusAccepted on WhatsApp
Back to the case Three days later: the workshop chase

Workshop Chase

How it runs
Tracks every car out at a workshop against the return date it quoted.
Anything past its quoted return gets grouped into one chase; your click sends every email at once, each one logged as its own receipt.
Never chases a workshop still inside its quoted window; only the overdue ones get a nudge.
Out at workshops · 8 cars
Golf GTI HRT-902Riverside Tyre & Align · quoted back today
on time
Model 3 JZK-118Central Station EV Care · quoted back tomorrow
on time
e-Golf FLR-330Midtown Bodyshop · quoted back Friday
on time
Mini LQY-205Southgate Bodyshop · quoted back Friday
on time
Polestar 2 DXW-847Riverside Tyre & Align · quoted back Monday
on time
Opel Corsa QNB-517Southgate Bodyshop · quoted back Friday · 2 days over
overdue
Corolla YBC-441Midtown Bodyshop · quoted back Thursday · 3 days over
overdue
Kona MRB-668Central Station EV Care · quoted back Saturday · 1 day over
overdue

Emails to review· 3 workshops

ADYour call, Adam
Back to the dispatch See the Corsa come back
Repair complete · €340 Bookable again

The Corsa's back from Southgate, repaired and ready for Monday.

Southgate Bodyshop finished the rear-left quarter panel repair Sunday evening — two days past their Friday quote, but still three days clear of Monday's 9:00 AM booking, the whole reason Thursday's slot was chosen. The return photos match the repair order: quarter panel resprayed, no other marks. The car's back at Central Station and released for booking.

Repair matches the RO: rear-left quarter panel Return photos confirm the fix, no new marks Southgate invoiced €340 · matches the quote Bookable again · Monday's booking unaffected
What this cost
Repair, quoted€340
Rental days lost0 · the gap absorbed it
Invoiced€340 · matches

How Lanterne got here

  1. Adam approved the repair order Thursday morning; Priya Shah dropped the Corsa at Southgate by 9:00.
  2. Two days past the Friday quote, the Corsa was grouped into the standing workshop report and chased along with 2 others in one click.
  3. Return photos confirmed the fix, Southgate's invoice matched the €340 quote, and the car was released back into the booking pool.
Damage Triage All workflows
Access & Unlock

New unlock

Helps to includeThe driver's nameThe car or plateWhat the app shows
Overdue Returns

New return

Helps to includeThe booking numberThe plateWhere the car was left
Lanterne

Good afternoon, Adam.

How can I help with your fleet?

Logbook

Analytics

41 hof desk time savedMay was 29 h
127cases handled84 finished without you touching them
66%handled end to endup from 48% in May
€312refunded, all inside the capcap €50 per case · 0 breaches
Cases by week · relative-volume indexran on its ownwith your call

The index rises through 16 June; this week is still in progress. The highest completed week is set to 100, so these values compare shape without claiming unverified weekly case totals.

79Ran on its ownWith your call
85Ran on its ownWith your call
93Ran on its ownWith your call
100Ran on its ownWith your call
61Ran on its ownWith your call
26 May2 Jun9 Jun16 Junthis week
Workflow performance for June, month to date, sorted by runs from highest to lowest
WorkflowRunsEnd to endMedian handle
Support Desk4452%4 min
Battery Watch3194%50 s
Invoice Ingest2496%40 s
Licence Check2171%2 min
Overdue Returns1759%3 min
Damage Triage1267%5 min
Access & Unlock944%6 min
Reservation Swap888%90 s
Inspections250%18 min

End to end means no operator touch. Handle time runs from a case opening to its close, receipts included.

Integrations

MOQOBookings & fleet
Connected

Bookings, vehicles, customers and charges, read continuously. Writes only ever go through your approval gates.

INVERSTelematics
Connected

Lock state, ignition, keys and location. It's how a return gets verified before anything closes.

Google SheetsRate cards & lists
Connected

The rate card, the idle list, the cleaning roster. Lanterne reads and updates the sheets you already keep.

EmailShared mailbox
Connected

Supplier invoices and customer mail land here and become runs on their own.

WhatsAppDriver channel
Connected

Drivers just text. A lockout at the car opens a case before they finish typing.

FleetioMaintenance & service
Connected

Service schedules, inspections and odometer readings feed straight into upkeep and Damage Triage.

GeotabGPS & diagnostics
Connected

Location, engine health and driver behaviour, alongside INVERS for lock and ignition state.

Legacy portalsNo API needed
Browser-driven

Nothing to migrate and no API to build. Lanterne works the same screens your team does. The licensing portal and the insurer's claim portal already run this way, and every click lands in the Logbook.

State coverage

Select each variant to review the message, recovery action and accessibility treatment used in the product.

Loading the current station report

The five-depot ranking, filters and reporting period will stay in place.

Lanterne is working

The thread stays open while the current step runs.

Reservation Swap

How it runs
Watches every upcoming booking against live charge, charging state and fault signals from the car.
Finds a like-for-like car at the same station for the exact window, swaps the booking and emails the driver a one-tap accept. A nicer car costs the driver nothing; the difference comes back automatically.
Never cancels a booking; the cancel-penalty-refund churn is exactly what it exists to avoid. If the driver declines, it comes to you.
Recent runs
e-Golf won't be charged for the 2 PM booking · no like-for-like freetwo fallback options prepared · a one-tap message drafted for each
pick an option Your call
e-Golf at 41% before the 2 PM booking · swapped to the ID.3same station, exact same window · Lucy Hart accepted at 12:06
12:06 PM Auto
Booking wouldn't end: platform said the Corsa wasn't in its bayGPS said it was · force-closed, next booking untouched
Yesterday Auto
No substitute at Riverside · driver kept the car with a €10 credittyre-pressure warning, safe to drive · driver agreed
Tuesday You approved

Inspections

How it runs
Reads the due list straight from your fleet sheet and drafts the workshop emails; nothing gets retyped.
Parses replies even when they're free text ("bring five or six cars Thursday") and stages the bookings around existing customer bookings. One click books the lot and updates the sheet.
Never books over a customer booking; clashes come back to you with options, not surprises.
Recent runs
112 inspection appointments prepared · batch waiting for approvalevery slot avoids customer bookings · collection email per car ready
book the batch Your call
22 inspection bookings created across 9 workshopsMay cycle · replies parsed, sheet updated
Monday You approved
Certificate filed for XKR-402 · next due May 2028sheet updated, reminder set
Yesterday Auto

Battery Watch

How it runs
Watches charge and charging state fleet-wide. 96% and not charging is fine; it stays quiet.
Under the threshold with a booking coming, it opens a charge task for the nearest field agent and pushes it to their phone. A car that can't make its booking gets handed to Reservation Swap.
Never closes a task on a promise; it resolves only when the car itself confirms the charge recovered.
Recent runs
VDU-882 at 38% with a 4 PM booking · charged in timetask to Ben Carter, 1.2 km away · resolved itself at 2:10 PM
2:10 PM Auto
e-Golf handed to Reservation Swap: wouldn't reach the 2 PM bookingcharge curve attached · swap ran from there
11:41 AM Auto
214 low-charge alerts this month · 9 became tasksthe rest recovered on their own and stayed quiet
June Filtered

How Lanterne got here

Logbook Workflows
Run finished 14:02 View the rules

Seven vehicles at four workshops need your decision. The other 19 were handled automatically.

15Confirmed on timenothing to do
4Rebooked under your rulessame station, same class
7Need your decisionacross 4 workshops

Needs your decision· 7 vehicles at 4 workshops

Northgate Auto · North Replacement part arrives Monday, and the vehicle will be ready Tuesday. The customer booking starts Saturday 09:00, within the 48-hour window, so the swap requires your approval.
GLN-411
Recommended: move the booking to GLN-388 : same workshop, same class and free until Monday. The customer keeps their pickup location and class.
Open case
Fenwick Motor Works · West Part missing, ready Monday. Booking starts Sunday 10:30. No same-class vehicle is free at the workshop, so a person must decide.
TRC-206
Recommended: offer BLM-559 from the West Depot, 6 km away. The customer must be informed, so approval is required.
Grange & Combe Motors · Central One reply covered all three vehicles: none ready before Wednesday. Two have a same-class vehicle free at the workshop, the third does not.
PLW-118PLW-244CRF-901
Recommended: swap PLW-118 and PLW-244 at the workshop, and defer CRF-901 to next weekend because no replacement is available.
Elmfield Service Centre · East No reply to the 10:00 request or the 11:30 reminder. The rules allow two attempts, and both have been used. Rebooking remains on hold until the workshop responds.
DGN-330DGN-577
Recommended: Call the workshop. Lanterne will keep both bookings open and continue the workflow from the response.
ADYour call, Adam · 4 of 4 still open
Handled under your rules · no action required
HLK-520
not ready until Monday · booking moved to HLK-563, North Depot, same class
TVM-284
not ready until Tuesday · booking moved to TVM-350, Central Depot
PXC-118
not ready until Monday · booking moved to PXC-247, East Depot
WRN-902
not ready until Wednesday · booking moved to WRN-964, West Depot
Confirmed on time · booked as planned, no action needed
Show 15 vehicles
BRK-210
Riverside Tyre & Align, North · Sat 09:30
BRK-345
Riverside Tyre & Align, North · Sat 10:15
CLF-180
Harbour Road Motors, North · Sat 11:00
CLF-567
Harbour Road Motors, North · Sat 13:30
DTV-690
Central Station EV Care, Central · Sat 09:00
DTV-742
Central Station EV Care, Central · Sat 14:45
ETB-408
Midtown Bodyshop, Central · Sun 09:30
ETB-092
Midtown Bodyshop, Central · Sun 10:30
FMK-817
Southgate Bodyshop, West · Sat 12:00
FMK-654
Southgate Bodyshop, West · Sat 15:30
GRS-031
Lakeside Motors, West · Sun 11:15
GRS-988
Lakeside Motors, West · Sun 13:00
HPL-276
Grove Street Garage, East · Sat 10:45
HPL-113
Aldergate Service Centre, East · Sat 16:00
HPL-360
Aldergate Service Centre, East · Sun 09:45

Workflow details· one run, four steps

  1. One request per workshop covers every vehicle it holds, not one request per vehicle. The request asks whether each vehicle will be ready as booked and, if not, when.
    11:30: reminder sent to the three workshops that had not answered.
  2. 15 confirmed ready as booked. 4 rebooked at the same station in the same class under your rules, with each change logged.
    7 could not be resolved. Reasons included one within the 48-hour window, three with no same-class vehicle available, and two at a workshop that did not reply.
  3. The rules resolved all eligible cases. The remaining cases require a choice between swapping or deferring the booking.
  4. After all vehicles are resolved, Lanterne drafts one email per workshop covering every vehicle. A workshop holding three vehicles receives one message, not three.
New workflow

Teach Lanterne something new

Helps to includeWhat kicks it offWhat Lanterne should doWhat it must never do

Damage Triage

How it runs
Every return's photos get compared with the last set on file; light wear is released and noted.
Anything that grades as real damage puts a hold on the car and drafts a quote for your call.
Never bills a customer on its own; charges always go through you.
Recent runs
New rear-left damage on QNB-517 · 3 reports merged into one case271 return reports overnight → 24 relevant · photos compared, history checked, no fault assigned
review the photos Your call
Rear-left quarter dent · quote drafted at €340booking 2050231 · Corsa QNB-517 · check-in tag doesn't match the photos
review the case Your call
Light scuff on the rear bumper · released, noted on filebooking 2049812 · matched against the previous return's photos
4:31 AM Auto
Interior flagged for a clean, not damagebooking 2049694 · routed to the cleaning roster
Yesterday Auto
Windscreen chip matched to an existing notebooking 2049601 · on file since May, no new charge
Tuesday Auto

Invoice Ingest

How it runs
Reads every invoice that lands in the shared mailbox; each line is matched to bookings and the rate card.
Clean matches are posted and filed; the bookkeeper gets a weekly digest instead of a pile.
A mismatch is never guessed at. It surfaces with the exact diff and waits.
Recent runs
Fuel-card invoice €48.16 over the contracted rate · held from payment37 of 38 lines match · 24 fill-ups €0.04/L over · query drafted
review the diff Your call
March batch · 38 invoices parsed, 36 posted cleanmatched to bookings and rate card v14
6:12 AM Auto
Rate card refreshed from Google Sheets7 supplier rates updated overnight
Monday Auto
February batch · 41 invoices, all cleanposted and filed, digest sent
1 Jun Auto

Workshop monitoring

How it runs
Reads workshop bookings from MOQO and flags every car with a customer booking over the weekend. Sends each workshop one status request covering all its cars; one reply confirms whether each will be ready as booked and, if not, when.
If a car won't be ready and a like-for-like is free at the same depot, it rebooks under your rules — same depot first, then a neighbouring one, then defer — and logs the change. Anything outside the rules comes to you.
Never changes the car on a booking within 48 hours of pickup without your go. Cases land with you by early afternoon, not end of day.
Latest run
Friday run · 26 cars checked across 12 workshops19 settled automatically · 7 needed your call
Your call
Recent runs
Last Friday · 31 cars chased across 14 workshops27 handled under your rules · 3 swaps approved, 1 call · all weekend bookings kept
last week Closed
Two Fridays ago · 24 cars chased across 11 workshops24 confirmed on time · no decision needed
2 weeks ago Closed

Checklists

How it runs
Enters the mobile checklist, required fields and photos into the existing legacy-portal forms through a dedicated data-entry account. No API needed — it works the same screens your team does.
Runs overnight, outside working hours, so it never competes with the team on the portal during the day. Checks the form and fields before every entry; if anything deviates or a value is missing, it stops and flags an exception instead of guessing.
Never overwrites an existing entry. Every entry is logged with the car, time and account. During the pilot, one person approves every entry.
Synced overnight · no action required
31 of 31 checklists filed into the legacy portal, all clearInterior checks, cleaning, handovers · all with photos · every car record up to date
Done · logged
This week: 148 entries · 3 exceptions, all resolved same day · 0 overwritesEvery entry is in the Logbook with the car, time and account
Week Logged
Last night's run
PLK-233 · Interior check · Ben CarterNorth Depot · submitted 06:04, filed 03:12 off-peak
03:12 Filed
Received from the agent's phone at the car12 of 12 fields, 1 photo
Validated against the portal formRequired fields and photo present
Filed via the data-entry account, overnightNo overwrite · logged

Station Reminders

How it runs
Recurs on a fixed interval from the scheduled date. Reminders are sent to the station mailbox thirty days before the due date, on the due date, and once the task is overdue.
Where the previous occurrence remains untouched, it is archived and reissued, so each vehicle carries one open task. Where a technician has opened it or added a comment, the task is retained and a comment records that the next occurrence is due.
Tasks are never deleted. No reminder is issued twice for the same occurrence. Due dates are displayed in the fleet timezone.
Latest run
This cycle · 283 scheduled turnarounds across 5 depots247 completed by the due date · 24 completed after reminder · 12 open, all reminded
this monthOn cadence
41 reminders issued this week · 0 duplicatesThirty-day notice 22 · due date 11 · overdue 8
WeekSent
6 untouched occurrences archived and reissued · 3 retainedThe 3 retained were already open with a technician; each received a comment
MonHandled

Station Monitoring

How it runs
Ranks each station on completed, properly completed, open and overdue tasks, reminders already issued, and last recorded activity. Stations with no assigned work are reported separately from stations that have not responded.
Completion is assessed against checklist answers and attached evidence, so marked complete and properly completed are reported as separate figures. Station payment depends on proper completion. Each follow-up is presented with its recipient, content, language and prior reminder history before dispatch.
No message is dispatched without approval. No reminder already issued by the cadence is repeated. Escalation to regional management is presented as a proposed action and requires separate approval.
Latest run
Monday report prepared · 5 depots ranked, 2 require approvalWest Depot 9 overdue, no response in 18 days · South Depot 14 marked complete, 6 without a completed checklist
todayYour call
Last Monday · 4 follow-ups approved and dispatched, 1 excludedEast Depot excluded: no assigned work in the reporting period
last weekSent
Properly completed this month 88% · marked complete 96%The 8-point difference is 31 tasks with an incomplete checklist
MonthLogged

Infleeting

How it runs
Classifies every row of the roster before any record is written: arriving, departing, branch move, unchanged, or unreadable.
Each arriving vehicle is previewed with its assigned station, turnaround schedule, initial checks and first due date. One approval applies to the entire file.
Unclassified rows are excluded and reported. Approval is bound to the reviewed file, and re-running the same file does not enrol a vehicle twice.
Latest run
August roster · 34 arrivals classified and ready to enrol28 to North and West · 6 to Central · all matched to the monthly turnaround schedule
todayNeeds approval
July roster · 41 arrivals enrolledFirst due dates set · initial checks raised · per-row result returned
last monthDone
3 rows excluded from the August fileTwo without a registration, one station not on the directory. Excluded and reported
todayExcluded

Defleet

How it runs
Takes the departing rows from the same roster and previews, per vehicle, the open tasks to be archived and the schedules to be ended.
Work is archived rather than deleted. The vehicle leaves the active board and its full task, checklist and evidence history is retained on the record.
A vehicle with work in progress is withheld from the batch and reported. A branch move is executed as a re-assignment, retaining the vehicle's history and schedule position.
Latest run
August roster · 22 departures and 9 branch moves staged148 open tasks to archive · 22 schedules to end · 9 vehicles re-assigned, schedule position retained
todayNeeds approval
July roster · 19 departures archived, 0 deletedAll completed tasks, checklists and evidence retained on the vehicle record
last monthDone
2 vehicles withheld from the August fileBoth carry a turnaround in progress. Reported for a decision
todayHeld
41 reminders issued · 0 duplicates View the rules

283 scheduled turnarounds, each carrying its own reminder cadence.

Fixed-interval recurrence from the scheduled dateThree notices per occurrence: 30-day, due date, overdueUntouched occurrences archived and reissuedOpen occurrences retained with a comment
Reminder issued · West Depot · overdue notice
Recipientwest.depot@fleet.example
VehicleRTN-418
TaskMonthly turnaround · due 29 July
StageThird notice · overdue by 7 days
Prior notices30-day notice 29 Jun · due-date notice 29 Jul
Addressed to the station mailbox, not to an individual. Assignment remains with the station.
By depot · 5 depots, 41 reminders this week
12 → West Depot9 overdue · 2 due-date · 1 thirty-day notice · no response in 18 days
11 → South Depot3 overdue · 4 due-date · 4 thirty-day notice
8 → North Depot1 overdue · 3 due-date · 4 thirty-day notice
6 → Central Depot2 due-date · 4 thirty-day notice
4 → East Depot2 due-date · 2 thirty-day notice
Recurrence decisions · 9 occurrences reached their next due date while still open
RTN-418 · West DepotArchived and reissued previous occurrence untouched since 29 June
KDS-112 · South DepotRetained opened by a technician on 27 July, comment added
WQF-350 · West DepotArchived and reissued previous occurrence untouched since 1 July
MZR-806 · North DepotRetained comment added by a technician on 30 July
…5 more decisionsfour archived and reissued, one retained
ADNo approval required. This workflow is set to autonomous.
Change the setting
5 depots ranked · reconciled to source View the rules

Two depots require follow-up. Three are performing to schedule.

Completion assessed against checklist evidence Reminders already issued by the cadence excluded Stations with no assigned work reported separately Totals reconcile to the task records

Scope: current fleet · 5 depots · Period: 28 July–3 August · Source: task records · Prepared: Monday, 4 August

Station ranking for 28 July to 3 August, sorted by overdue vehicles from highest to lowest; depots with no assigned work appear separately
DepotAssignedCompletedProperly completedOpenOverdueFour-week trendLast activity
West Depot643829179Rising18 July
South Depot584135143Steady3 August
North Depot64626120Clear4 August
Central Depot49464530Clear4 August
East Depot0No assigned work · reported separately from non-response
Drafted for approval · open a draft to read the message that will be sent
Marked complete, no checklist submitted · all at South Depot · payment is calculated on properly completed tasks
KDS-112 · South DepotMarked complete 31 Jul missing: Damage check · photo evidence
SRT-244 · South DepotMarked complete 30 Jul missing: Fluid check · service display status
LWB-390 · South DepotMarked complete 29 Jul missing: Photo evidence
NQE-771 · South DepotMarked complete 2 Aug missing: Damage check · inspection date
JHT-605 · South DepotMarked complete 1 Aug missing: Fluid check · photo evidence
BCM-188 · South DepotMarked complete 3 Aug missing: Inspection date
Dispatches on approval: 2follow-ups ·15vehicles named ·0escalations Only the depots left above will be contacted.
ADYour approval, Adam · 2 follow-ups drafted, 0 escalations
68 rows classified · 0 records written View the rules

34 arrivals ready to enrol. 3 rows excluded and reported.

Every row classified before any writeStation and schedule resolved per vehicleApproval bound to this fileRe-running the file does not duplicate an enrolment
fleet-roster-august.xlsx · 68 rows · read 4 August, 09:12
Applies on approval: 34enrolments ·34schedule assignments ·34initial checks Approval is bound to this file. An edited file requires a fresh preview.
By station · 34 arrivals across 3 depots
16 → North DepotMonthly turnaround schedule · first due date 4 September
12 → West DepotMonthly turnaround schedule · first due date 4 September
6 → Central DepotMonthly turnaround schedule · first due date 4 September
Per-row preview · station, schedule, initial checks and first due date
PLK-901 → North DepotMonthly turnaround · initial check raised · first due 4 Sep
Received4 AugClassified4 AugStation4 AugSchedulereadyEnrolled—
RTN-902 → North DepotMonthly turnaround · initial check raised · first due 4 Sep
Received4 AugClassified4 AugStation4 AugSchedulereadyEnrolled—
VBM-903 → West DepotMonthly turnaround · initial check raised · first due 4 Sep
Received4 AugClassified4 AugStation4 AugSchedulereadyEnrolled—
KDS-904 → West DepotMonthly turnaround · initial check raised · first due 4 Sep
Received4 AugClassified4 AugStation4 AugSchedulereadyEnrolled—
WQF-905 → Central DepotMonthly turnaround · initial check raised · first due 4 Sep
Received4 AugClassified4 AugStation4 AugSchedulereadyEnrolled—
…29 more arrivalsall at the same stage, ready to enrol
Excluded from the batch · reported, never inferred
Row 41 · no registrationUnreadable registration column empty
Row 52 · no registrationUnreadable registration column empty
Row 63 · station not recognisedUnreadable “Nordwest 2” is not on the station directory
ADYour approval, Adam · 34 enrolments, 3 rows excluded
0 records deleted View the rules

22 departures and 9 branch moves staged. 2 vehicles withheld.

Archive only · no deletion pathCompleted history retained on the recordBranch moves retain schedule positionWork in progress withheld and reported
Applies on approval: 148tasks archived ·22schedules ended ·9re-assignments Archived work leaves the active board and remains on the record.
Departures · open tasks to archive and schedules to end, per vehicle
HNL-628 · North Depot7 open tasks to archive · monthly turnaround to end
Received4 AugClassified4 AugTasks found7 openArchive stagedreadyRetired—
TCP-514 · West Depot9 open tasks to archive · monthly turnaround to end
Received4 AugClassified4 AugTasks found9 openArchive stagedreadyRetired—
GBX-271 · South Depot4 open tasks to archive · monthly turnaround to end
Received4 AugClassified4 AugTasks found4 openArchive stagedreadyRetired—
FDV-559 · Central Depot6 open tasks to archive · monthly turnaround to end
Received4 AugClassified4 AugTasks found6 openArchive stagedreadyRetired—
…18 more departuresall at the same stage, staged for archive
Branch moves · re-assignment, not a departure and re-enrolment
MZR-806 · North → WestRe-assignment schedule position retained · 2 open tasks follow the vehicle
PLK-233 · West → CentralRe-assignment schedule position retained · 1 open task follows the vehicle
…7 more branch movesall retaining schedule position
Withheld from the batch · work in progress, reported for a decision
RTN-418 · West DepotWithheld turnaround opened by a technician on 3 August
Received4 AugClassified4 AugTasks foundin progressArchive stagedheldRetired—
KDS-112 · South DepotWithheld turnaround opened by a technician on 4 August
Received4 AugClassified4 AugTasks foundin progressArchive stagedheldRetired—
Retained on the record · HNL-628
Archived7 open tasks
Retained31 completed tasks · 31 checklists · 84 attachments
Inspection historyReadable · last inspection 12 March
ScheduleMonthly turnaround · ended 4 August
Archived work is removed from the active board and remains queryable on the vehicle record.
ADYour approval, Adam · 22 departures, 9 re-assignments, 2 withheld
0 conflicts with customer bookings View the rules

112 inspection appointments, planned around every customer booking.

Customer bookings checked per car Capacity from workshop pre-confirmations Spread across 3 weeks Collection email per car ready
Drop this month's due-list (CSV) here to start a new batch
Books on approval: 112appointments ·8workshops ·112emails · one per car Only the rows left below will be booked.
By workshop · 8 workshops, 112 appointments
28 → Northgate Auto · Norththis cycle, pre-confirmed windows
21 → Fenwick Motor Works · Westthis cycle, pre-confirmed windows
18 → Grange & Combe Motors · Eastthis cycle, pre-confirmed windows
17 → Southgate Bodyshop · Souththis cycle, pre-confirmed windows
12 → Midtown Bodyshop · Centralthis cycle, pre-confirmed windows
8 → Elmfield Service Centre · Eastthis cycle, pre-confirmed windows
5 → Harbour Road Motors · Norththis cycle, pre-confirmed windows
3 → Central Station EV Care · Centralthis cycle, pre-confirmed windows
The batch · all 112 appointments
PLK-233 → Northgate Auto · NorthTue · 08:00 fits: no customer booking until Thu
RTN-418 → Fenwick Motor Works · WestWed · 10:30 fits: booking-free window 09:00–16:00
VBM-907 → Grange & Combe Motors · EastThu · 07:30 fits: charge to 80% planned before departure
KDS-112 → Southgate Bodyshop · SouthTue · 14:00 fits: returned before next booking Fri
WQF-350 → Midtown Bodyshop · CentralWed · 09:15 fits: no booking this week
HNL-628 → Northgate Auto · NorthThu · 11:00 fits: returned before weekend booking
TCP-514 → Elmfield Service Centre · EastFri · 08:45 fits: booking-free until Mon
MZR-806 → Harbour Road Motors · NorthMon · 13:30 fits: no customer booking that day
GBX-271 → Central Station EV Care · CentralWed · 15:00 fits: charged and idle midweek
FDV-559 → Southgate Bodyshop · SouthThu · 16:15 fits: returned before Fri booking
…102 more appointmentsscroll to review every car, or filter by workshop above
ADYour call, Adam · all 112 appointments are conflict-free

Task allocation

How it runs
Gathers every due task — cleaning by interval, charging and telematics from INVERS, damage and complaint tasks — into one list, grouped by area and drive time, with an eye on upcoming bookings.
The service-vehicle lead reviews the plan, adjusts exceptions and sends every round in one step. Live availability shows on each car; a car can be booked in one click on the agent's own MOQO login.
Never rates individual performance. It assigns by area and availability and leaves the route to the agent.
Today's plan
79 stops across 6 areas, grouped and assigned7 rounds, ordered by drive time · nothing sent yet
Your call
79 stops · 7 rounds · 6 areas View the rules

Review today’s assignments

ADYour call, Adam
Relevant · new damage All 24 cases today

New rear-left scratch on QNB-517, with the supporting context.

Lanterne merged three reports submitted within seven minutes into one case because they show the same spot. The car's history has no damage at this location. The ignition was on from 07:12 to 07:31 and the first report arrived at 07:34, after the booking ended. Lanterne gives this context but does not assign fault. Your team decides what happens next.

3 reports linked into 1 case Photos described and compared History: no prior damage at this spot Ignition timeline attached
3Reports merged into one case · separate any report that does not belong
Anchor
Rear left, wide angle
Report 1 · 07:34rear left, wide angle
97% match
Rear left, close-up
Report 2 · 07:36rear left, close-up
94% match
Rear left, angled
Report 3 · 07:41rear left, angled
Receipt · timeline
07:12 – 07:31
Ignition on (INVERS)
07:34
Report 1 · photo rear left
07:36 / 07:41
Reports 2 and 3 · same spot
Receipt · previous booking
Renter
Previous renter · booking ended 07:12
Photos on return
2 uploaded at check-in · neither shows rear left
Visible in renter photos?
No. The rear left is not visible in either photo.
Cause
Not recorded. Lanterne uses the available evidence. Your team decides responsibility.
Create the damage in the legacy portalRear left, documented here for the first time. Opens the pre-filled create-damage form via a deep link, then books the repair.
Link to an existing documented damageOnly use this if the damage matches the 2024 right-door or 2023 front-bumper entry.
Close · no actionThe decision is logged, and no damage is created.
What opens in the legacy-portal create-damage form
CarQNB-517
Locationrear left
Reportedtoday · 07:34
Photos3 attached
Accountlanterne-ops
Deep linkLegacy portal · create-damage · case ID from the report
Cause is not recorded. Lanterne leaves this field empty, and your team decides responsibility.
ADYour decision, Adam

How Lanterne got here

  1. 189 duplicates were merged, and 58 previously documented damages were marked and closed. The remaining 24 relevant cases include this one.
  2. The three reports show the same spot from different angles and are grouped into one case rather than three.
    The car's history includes right-door damage from 2024 and front-bumper damage from 2023; the rear-left damage is new.
    Receipt · history
    Right door
    documented 2024
    Front bumper
    documented 2023
    Rear left
    nothing on record
  3. Lanterne prepares each case up to the decision point. Your team reviews the final 10 percent.
  4. After your decision, Lanterne opens the pre-filled create-damage form in the legacy portal via the deep link, or closes the case, and logs the outcome and time.
31 of 31 filed · all clear View the rules

Every checklist submitted overnight, filed into the legacy portal.

Twelve field agents submitted 31 checklists between 05:40 and 06:50, covering interior checks, cleaning and handovers. Every one matched the legacy-portal form on the first attempt, with the required fields, photos and car record present.

31 checklists filed 0 exceptions today 12 field agents · 6 areas Every entry logged with car, time and account
Filed overnight · every entry in detail
PLK-233 · Interior check · Ben CarterNorth Depot · submitted 06:04
06:04 Filed
Received from the agent's phone at the car12 of 12 fields, 1 photo
Validated against the legacy-portal formRequired fields and photo present
Filed in the legacy portalAccount lanterne-ops · 06:04
RTN-418 · Cleaning · M. LoweEast Depot · submitted 06:10
06:10 Filed
Received from the agent's phone at the car8 of 8 fields, 2 photos
Validated against the legacy-portal formRequired fields and photo present
Filed in the legacy portalAccount lanterne-ops · 06:10
WQF-350 · Handover · S. RanaSouth Depot · submitted 05:52
05:52 Filed
Received from the agent's phone at the car10 of 10 fields, 3 photos
Validated against the legacy-portal formRequired fields and photo present
Filed in the legacy portalAccount lanterne-ops · 05:52
GBX-271 · Cleaning · T. EllisWest Depot · submitted 06:22
06:22 Filed
Received from the agent's phone at the car8 of 8 fields, 2 photos
Validated against the legacy-portal formRequired fields and photo present
Filed in the legacy portalAccount lanterne-ops · 06:22
+27 more with the same checks, all clearEach logged with car, time and account
Logged
This week
148 entries · 3 exceptions, all resolved same day · 0 overwritesEvery entry is in the Logbook with the car, time and account
Week Logged

Fuel invoice is €48.16 too high

FleetTank GmbH · November statement

Fuel was billed at €1.92 per litre instead of €1.88. Review the query below, or accept the billed amount.

Fuel
1,204 litres
Agreed rate
€1.88/L
Billed rate
€1.92/L
Difference
€48.16

Choose a replacement car

Booked vehicleNGB-338
North Station

Booking 2050410 · Today 14:00–18:00

The booked car has 41% charge. Choose from the five nearest available cars, then review the message to the driver.

Contact driver

NGB-338 · North Station · Booking 2050410

The booking stays unchanged while you agree the next step.

Booking checks
Booking window
14:00–18:00
Availability
All five cars are free for the full booking.
Category
Same category. Upgrades are considered when none are available.

Battery Watch

Charge levels and upcoming bookings are checked automatically. Routine results are recorded in the Logbook. A booking that needs a replacement appears in Inbox.

View workflowOpen Logbook

Checks and triage

Fleet Checks

Inspections this month

TÜV and service at 8 workshops

Open the batch
Due
112
Inspected30Booked42To book40

Licence checks

Before a driver can book

Open checks
Waiting for you
1
Mia ClarkeRenewed card, record not updated · run the retest
3failed checks matched to renewed cards overnight
21checks run in June

Damage triage

Returns graded since yesterday

Damage Triage
Graded
5
Repair needed1
Released, no hold2
Sent to cleaning1
Matched an existing note1
QNB-517 · rear-left dentRepair quoted at €340, under your €500 cap

Vehicles

2,721 vehicles

Tasks

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All tasks 118 Templates 3

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